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Wednesday, October 18, 2017

FAQ

Patients


Is CVIM an emergency medical clinic?

No, CVIM is not an emergency clinic.  CVIM is a privately funded nonprofit organization.  Patients must first schedule screening apointments to ensure they are eligible for care before they can begin receiving clinic services.

How do I become a patient at CVIM?

To become a patient, you must first call and talk to an eligibility screener to see if we can schedule an initial screening to verify your eligibility. You can make this appointment by calling the New Patient Line at (610) 836-5990 ext. 122 o ext. 148 en español. General eligibility guidelines are available here.

When does CVIM need my tax documents?

A CVIM staff member will let you know when they need your taxes brought in.


What if I did not file taxes?

No problem! If you will not be filing taxes, you must sign a non-filing form, available from the front desk. The deadlines for signing and submitting this form coincide with the deadlines for turning in completed tax documents.


What is Rescreening and why do I need to rescreen each year?

When you become a patient at CVIM, you go through a screening process to verify that you are eligible to receive services from the clinic. Every year we require patients to rescreen to confirm that you still qualify to receive CVIM’s services. You must rescreen during that year period if you have a life changing event, such as adding someone to the household, someone leaving the household, someone losing a job, etc.


What are the dispensary's hours?

Monday: 1 pm to 8 pm
Tuesday: 9 am to 4 pm
Wednesday: 9 am to 8:00 pm
Thursday: 9 am to 4:30 pm
Friday: 9 am to 1 pm


How is CVIM's dispensary different from a pharmacy?

Through the Patient Assistance Programs in place at various pharmaceutical companies, CVIM is often able to apply for and receive medications on behalf of their patients. Patients are then able to pick up their designated medications from the CVIM dispensary. Unlike a pharmacy, CVIM’s dispensary does not sell drugs. Learn more about the dispensary here.


Why do I have to bring in income verification for working members of my household to each visit?

CVIM uses the financial information provided by patients to file on the patients’ behalf for medications. Without the financial information for every working member of your household, CVIM will be unable to determine which medications you are financially eligible to receive for free and will also be unable to file for these medications on your behalf.


How does the Affordable Care Act affect me?

There are a number of resources available to help our patients navigate the Affordable Care Act and what its implementation means to them. ChesPenn in Coatesville (610.380.4660) and La Comunidad Hispana in Kennett Square (610.444.7550) also have trained individuals available to help individuals navigate the new healthcare law.


Donors


How does the clinic receive funding?

Volunteers, partnerships, and private philanthropy are the foundation of our program. CVIM exists and is able to grow its scope of services because our community generously shares its time, talents and treasure. Our operating budget is supported by generous donations from individuals, businesses and corporations, foundations, United Way, faith-based organizations, and civic groups. To learn more, find out how the community supports us.

Can I donate online?

Yes! You can donate online directly to CVIM here.


How else can I support CVIM?

You can make a tremendous impact in the lives of hard working adults and their children simply by giving a gift of time, talent or treasure to CVIM. We have a great list of ways to give on our website. CVIM is a registered with the Bureau of Charitable Organizations in the Commonwealth of Pennsylvana. Our EIN # is 23-2944553.


How can my company help?

In January of 2002, CVIM launched “Companies of Caring” with the help of a number of corporate leaders. This program is designed to engage and recognize companies and their leaders in many sectors. The success of the Companies of Caring program is attributed to CVIM’s basic mission of serving the healthcare needs of hard working individuals ~ giving them a hand up and not a hand out!


Does CVIM hold an annual fundraising event?

Yes! CVIM’s Annual Golf Classic has raised more than $3 million in support of free medical and dental care for uninsured, low income families in Chester County. In addition to raising funds, the golf classic expands awareness for our mission to increase access to healthcare for our deserving neighbors.


Volunteers


How many hours a week would I have to volunteer?

You can volunteer at CVIM as often or as little as your schedule allows! Some positions require a commitment of at least once every two weeks in order to stay current with procedure: Aside from those positions, there is no minimum requirement. However, we do ask that you commit to a regular schedule to facilitate the care we can provide to our patients and ensure the clinic is always fully staffed when open.


I have no specific medical skills, so what else can I do to help at the clinic?

There are many ways to help at the clinic! In addition to clinical volunteers, CVIM needs plenty of support volunteers to help keep the clinic functioning smoothly. We utilize volunteers for eligibility screening, front office, childcare, data entry, filing, facilities maintenance, interpreting, and social work, to name a few. For a full list of volunteer opportunities, click here.


Would I be trained to perform my volunteer job?

Yes! CVIM provides training for volunteers. All volunteers will complete a general orientation followed by a department specific orientation that will get you acquainted with the department in which you will work.


Would my volunteer job still allow me the flexibility to travel occasionally?

Of course! While we do ask that volunteers commit to a regular schedule to ensure consistent quality of care, we do understand that our volunteers have outside lives and commitments to attend to as well. If you know that you will not be able to volunteer on certain days when you would normally come to the clinic, please let your department supervisor know as far in advance as possible.


What if I get sick and cannot come to do my volunteer job?

Volunteering in a clinic, you are bound to find yourself sick every once in a while. If you are unable to come to volunteer on one of your normally scheduled days, please contact your department supervisor as soon as possible so that a replacement volunteer can be found for your shift. We want to keep both our volunteers and our patients as healthy as possible!


Would there be others doing the same job I would be doing?

Yes! CVIM has over 380 volunteers working all of the positions necessary to keep the clinic running on a daily basis. Depending on your volunteer position and availability, you may not be working at the same time as other volunteers who do your same job; however, the CVIM staff is always more than happy to assist you with any questions that may arise.


Do I need to be able to speak Spanish to be a volunteer at CVIM?

No! While about 55% of our patient population is Spanish-speaking, there are still hundreds of CVIM patients who primarily speak English. Volunteers working with Spanish-speaking patients can rest assured that a volunteer interpreter or bilingual staff person will be able to help bridge any language barriers. If you are bilingual, your skills will be a huge asset to our operation! Check out the volunteers needed page to see bilingual volunteer opportunities in the clinic.